Refund Policy
Refund Policy:
At Atonaroma, we strive to provide you with the highest quality products and ensure your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy outlined below.
1. Eligibility for Refund:
- To be eligible for a refund, you must initiate the return process within 8 days of receiving your order.
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase, such as the order number or receipt, may be required.
2. Return Process:
- To initiate a return, please contact our customer support team at [contact email] with your order details and reason for the return.
- Our team will guide you through the return process and provide you with the necessary instructions.
- You will be responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
3. Refund Processing:
- Once we receive the returned item and verify its eligibility, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [number] business days for the refund to be processed and reflected in your account.
4. Exclusions:
- The following items are not eligible for a refund:
- Items that have been personalized or customized.
- Gift cards or promotional items.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with details and supporting photographs.
- We will assess the situation and provide you with options for a replacement, refund, or store credit.
6. Shipping Costs:
- Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.
- If you receive a refund, the original shipping cost will be deducted from the total refund amount.
Please note that this refund policy applies to purchases made directly from Atonaroma. If you have purchased our products from a third-party retailer, please refer to their refund policy.
If you have any questions or concerns regarding our refund policy, please contact us at [contact email]. We are here to assist you and ensure your satisfaction.
At Atonaroma, we strive to provide you with the highest quality products and ensure your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy outlined below.
1. Eligibility for Refund:
- To be eligible for a refund, you must initiate the return process within 8 days of receiving your order.
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase, such as the order number or receipt, may be required.
2. Return Process:
- To initiate a return, please contact our customer support team at [contact email] with your order details and reason for the return.
- Our team will guide you through the return process and provide you with the necessary instructions.
- You will be responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
3. Refund Processing:
- Once we receive the returned item and verify its eligibility, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [number] business days for the refund to be processed and reflected in your account.
4. Exclusions:
- The following items are not eligible for a refund:
- Items that have been personalized or customized.
- Gift cards or promotional items.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with details and supporting photographs.
- We will assess the situation and provide you with options for a replacement, refund, or store credit.
6. Shipping Costs:
- Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.
- If you receive a refund, the original shipping cost will be deducted from the total refund amount.
Please note that this refund policy applies to purchases made directly from Atonaroma. If you have purchased our products from a third-party retailer, please refer to their refund policy.
If you have any questions or concerns regarding our refund policy, please contact us at [contact email]. We are here to assist you and ensure your satisfaction.